Heard from us?

If you’ve heard from us it’s likely because your account has been referred to NCML and we are acting on behalf of the original creditor to assist you in resolving your account with them.

Falling behind can happen to everyone and we’d like to help you get back on track. We’re part of Australia’s largest debt buying and collection company and committed to working flexibly with our customers to help them repay their outstanding balance.

Frequently Asked Questions

National Credit Management Limited (or NCML) is one of Australia's leading debt collection companies and part of Credit Corp. We work with customers that have fallen behind on their repayments, to help them get back on track through mutually agreed repayment plans.

Hudson Lawyers is the dedicated legal services arm of NCML.

Contact Us

Please call the number provided on our correspondence to speak to our of our Customer Relationship Managers. We will review your account details and work with you to agree on a suitable repayment plan that is realistic, affordable and takes your current financial circumstances into consideration.

Contact Us

It's important that you address your account with us as soon as possible so we can work together to find a solution that works for you. Ignoring our attempts to contact you means that there may be an escalation of activity to collect your account.

Contact Us


Pay Online

Make an immediate payment using a Visa or Mastercard credit/debit card.

Pay Online


Call Us

Call us on 1300 784 999 between 8:30am - 5:00pm Monday to Friday.

Contact us


Other Payment Options

View our many options available here so you can choose the option that’s most convenient to you.

Payment Options

Your Feedback Matters

If you have feedback in relation to your experience with NCML – we’re keen to hear from you.
In the event that we haven’t met your expectations, please let us know.

Lodge Complaint      Give Feedback

Experiencing Financial hardship?

Financial difficulty is not uncommon. We understand that many people face financial challenges for reasons beyond their control.

The first step is to raise your difficulties with us. Our Customer Relationship Managers are here to assist and will speak with you about your financial circumstances and discuss your options with you.

Contact us

Are you a Financial Counsellor?

Our Customer Experience function can assist with your clients’ long term financial difficulty enquiries and work with you to achieve a mutually satisfactory outcome.

Contact FC Support 

Our Services

Do you require debt collection services for your business? Our advanced data analysis, experienced staff and commitment to compliance underpins our market-leading debt recovery results.

Let us know about the debts that need to be recovered by completing the Collections Request Form.

Collections Request Form         Client Login