Terms & Conditions

We aim to provide a high standard of service and deliver a satisfactory experience to all customers.


1. Credit Corp Group Limited ABN 33 092 697 151 and all its subsidiaries (Credit Corp) provides access to this site free of charge to provide information about Credit Corp, its capabilities and the services it provides clients.

2. Copyright in all material (including compilation) on this site is owned by, or licensed to, Credit Corp or its clients. No materials on this site may be reproduced, altered or further distributed without Credit Corp’s prior written permission.

3. All trade names, trademarks, service marks, logos and trade styles on this site are owned by Credit Corp or its clients. Proper use is limited to use in connection with the products and services of the mark owner and no other use is permitted without the owner’s prior written permission.

4. Credit Corp may collect and store personally identifiable information about persons who visit this site and voluntarily submit information in the course of contacting Credit Corp. Credit Corp may also collect and store aggregate or anonymous information about user contact with and use of the site (including through the use of cookies). We may use the information to contact you about our products and services or those of our clients from time to time. You may ask us to delete any information about you and cease further contact at any time by sending us a request marked “Privacy-Urgent”, address as follows: info@creditcorp.com.au. Further information about how Credit Corp handles personal information is set out in its Privacy Policy: https://www.creditcorp.com.au/customers/privacy/

5.  By using this site, you agree to provide true, accurate, current and complete information about yourself and any accounts that you hold or maintain elsewhere and you agree to not misrepresent your identity or your account information. You agree to keep your account information up to date and accurate.

6. Credit Corp’s policy is not to accept or consider any unsolicited ideas or materials of any kind. DO NOT submit any such materials at any time. If you violate this prohibition, we reserve the right to consider all materials submitted as non-confidential and free of any claims of proprietary or personal rights. Such material and all rights will be our property, free and clear of any claims by you or others, and we will be able to use them for any purpose, including advertising and promotion, without compensation or any other obligations to anyone, including you. To the extent that you have any moral rights in copyright material submitted to us, you further consent to Credit Corp, and each of its nominees, doing or omitting to do, anything which but for this consent would breach your moral rights.

7. Credit Corp assumes no liability for the security of this site or your communications on the site. It is strictly prohibited to link third party websites with this site without Credit Corp’s prior written permission. We may permit some links from third party websites to this site, or otherwise include links to third party websites on this site, but Credit Corp takes no responsibility for, and excludes any and all liability associated with, such third party websites to which it is linked or for material posted to this site by anyone other than Credit Corp.

8. It is strictly prohibited to use or contact this site to disrupt or damage the site, its contents or its security measures or to harass or disparage Credit Corp or its clients or their respective products or services or personnel. No unsolicited email (spam) may be directed to or through this site.

9. If you believe that any material on this site, whether posted by us or by third parties, violates the copyrights or other rights of third parties, please contact us with complete details at info@creditcorp.com.au so that we can make an informed decision about possible deletion.

10. Web Chat is a service provided by Credit Corp which enables you to chat to us in real-time to assist you and where appropriate, discuss your account. The Web Chat facility uses technology provided by LiveChat. This clause comprises the terms that govern your access to and use of the Web Chat facility (Web Chat Terms of Use). By using the Web Chat facility you acknowledge that you have read, accepted and agreed to be bound by these Web Chat Terms of Use.

10.1    You must not use the Web Chat facility to:

a)   corrupt, damage or otherwise interfere with the Web Chat facility;

b)    transmit any offensive, defamatory or otherwise unlawful information; or

c)     adversely affect the reputation or public image of Credit Corp.

10.2    While communicating with us using the Web Chat facility, you may be asked to provide personal or other contact information including your:

a)    email address if you ask us to email correspondence to you;

b)    telephone number if you ask us to contact you following a Web Chat session;

c)     address if you ask us to post correspondence to you; and/or

d)    employer’s name and contact details.

By providing Credit Corp with your contact information, you consent to receiving communications from Credit Corp via that form of communication.

10.3    Any personal information you provide during a Web Chat session and collected by Credit Corp in its capacity as the Web Chat service provider and LiveChat in its capacity as the technology provider will be used and handled in accordance with their respective privacy policies, which can be accessed via the following links:

10.4    Credit Corp does not give any express or implied warranties or representations and does not guarantee or warrant the accuracy, quality, completeness, reliability or currency of the information provided by us through the Web Chat facility.

You agree to indemnify Credit Corp and its officers, directors, employees and agents from and against any claims, actions, loss, damages, liabilities and costs related to or arising directly or indirectly from any breach by you of these Web Chat Terms of Use and your use of the Web Chat facility.

10.5    You agree to access and use the Web Chat facility entirely at your own risk, including in relation to all information you choose to disclose and transmit through the Web Chat facility.

10.6    During a Web Chat session, you may be given the option of agreeing to participate in a co-browsing session with us to enable us to resolve a technical issue you are experiencing. By clicking ‘Start sharing’ or otherwise accessing or using the co-browsing service, you acknowledge and agree that:
a)    you are authorising Credit Corp to view and access your web session using third party software and services;

b)    you shall remain solely responsible for any actions made by you during the co-browsing session;

c)     you fully understand and consent to be bound by the terms of this clause.

If you do not agree with this sub-clause, you are not authorised to participate in a co-browsing session and you should click the ‘End sharing’ or ‘Decline’ button or close your browser window containing access to the co-browsing session.

10.7    You acknowledge that Credit Corp can terminate your use of the Web Chat facility if it reasonably believes that you have breached these Web Chat Terms of Use.

11. Credit Corp’s website uses cookies. A cookie is a small text file that a website may place on your computer or mobile device to remember your preferences. Cookies allow Credit Corp to collect information about your computer, such as your IP address, domain name and the details of any website which has referred you to this website. The use of cookies may enable Credit Corp to identify the pages you access and your preferences.  They will also allow Credit Corp to recognise your computer while you are using our website. You can set your web browser to refuse cookies, however this may mean that you are unable to use the full functionality of our websites.

12.  We also use online advertising tools such as Google Analytics. These may include Remarketing, Google Display Network Impression Reporting, DoubleClick Platform integrations and Google Analytics Demographics and Interest Reporting. Like cookies, these tools collect data about how you interact with our websites. These tools mean that third-party vendors, including Google, use cookies to collect such data and show our ads on sites across the Internet. You can find out more about how Google uses such data and how you can control information sent to Google at www.google.com/policies/privacy/partners. Information about how you can opt out of Google Analytics can be found at https://tools.google.com/dlpage/gaoptout. We also interact with social media sites such as Facebook for advertising purposes.

13. To the extent permitted by law, this site is offered AS IS and without warranties of any kind and Credit Corp disclaims the implied warranties of merchantability and fitness for a specific purpose as well as title or non-infringement. We are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the site or its contents. In no event shall Credit Corp be responsible for any loss or damages suffered by users (whether to their computer systems or otherwise) or third parties, as a result of or in connection with accessing this site, even if Credit Corp has been informed of the possibility of such damages and without regard to negligence.

14. This site is offered in the English language and is intended for use in Australia and New Zealand. If you require information in other languages about Credit Corp, please contact us by sending an email to: info@creditcorp.com.au or completing the online Contact Us form.

15. Credit Corp’s headquarters are in Sydney. This site as well as these terms and conditions are subject to the laws of New South Wales, Australia, regardless of the location of the user, and any claims of any kind related thereto must be filed in the courts located in New South Wales, Australia.

16. Use of this site is subject to these terms and conditions which you as user accept by contacting and using this site.

17. Credit Corp reserves the right to revise and update these terms and conditions at any time, effective on the date of posting such revised or updated terms and condition on its website.

These terms and conditions were updated September 2022.