1300 784 999



Our goal is to assist people in financial difficulty to resolve their debt obligations in a fair and supportive manner. Any contact you have with our staff should be respectful and professional.

We do also recognise that sometimes things can go wrong. In the event that you feel we have made a mistake, or we could have done something better, we welcome your feedback to our Customer Care Team.

All correspondence should be addressed to:

The Customer Care Team
Mail: PO Box 2110, Melbourne VIC 3001
Phone: 1300 649 161
Email: customercare@ncml.com.au

If you remain unsatisfied with the response provided by the Customer Care Team, you may contact them and request a review.

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Telephone: 1300 784 999
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